PABX & Telephone Call Billing,Accounting Software & Management System in Kenya

Engsoft Group > PABX & Telephone Call Billing,Accounting Software & Management System in Kenya

We are the leading suppliers and installers of PABX or PBX based solutions and related infrastructure. These include the supply and installation of PABX call billing software, PABX call logging software, PABX call accounting, and PABX call management software. We also install a Pabx Call recording system, Telephone call recording, and logging system. Our call billing system has a call budgeting module or call budget. with ALL Telecommunications Platforms/PABXs including the latest IP SYSTEMS like CISCO Networks, Avaya Networks, and Asterisk among others.

Complete call analysis and voice solution

We have one of the most advanced call billing software and is designed to help you monitor telephone costs, and give you complete control over telephone usage with detailed analysis of all calls and telephone bills.

The systems Database in Microsoft Access or MySQL. Set-ups include: – Web-based; Stand alone; & LAN/WAN setup. Connections; – TCPIP or Serial interfaces.

  • Standard Call logging systems are ideal for small to corporate organizations.
  • Fully Automated Budgetary systems, ideal for medium and large organizations
  • Hospitality/Hotel Telephone Package systems for MICROS/FIDELIO PMS
  • WAN Enterprise Solution for a company with a branch network
  • Call centre solutions

PABX Call billing Software

Get an accurate analysis of every telephone-related event from your EPABX/KTS

Once installed on the computer, keeps track of all the events happening at each and every extension from your EPABX/KTS. These recorded events are processed and presented in the form of various MIS reports. The figures and numbers shown in these MIS reports help in controlling communication cost and reducing misuse.

Salient Features

  • Monitors all incoming, outgoing, and intercom calls
  • Monitors all instruments and telephone lines
  • Provides information on department-wise telephone cost utilization with controls
  • Highlights expensive and long-duration calls
  • Distinguishes official and personal calls
  • Eases the report generation process by accessing pre-configured queries
  • Offers export option where reports can be exported as Word or Excel documents.
  • Advanced Address Book

Mailer

A Watchdog PMailer, informs status on the health of PSwitchView and excessive usage instantly

  • Automates reports distribution process. Eliminating the need to prepare, print, and then distribute the reports manually.
  • Forwards warnings raised by PSwitchView to the administrator. This happens instantly when PSwitchView traps a warning.
  • Forwards budget-related warnings as emails to administrators and respective individuals.
  • Sends reports on after-office hours long-distance calls as emails to the personal email account of the administrator.
  • Sends Management analysis to respective managers at a pre-defined frequency.

Advantages:

  • Unattended and independent process of process of report creation.
  • Automates budget status intimations. sends change of budget status to every individual, departmental head, and administrator.

Scheduler

Hassle-free, independent, and timely preparation of PSwitchView Report

  • Executes automatically specified jobs at predefined times.
  • Prepares all reports on scheduled time. Reports are available on the disk in ready-to-print format.
  • Offers provision to design user-specific reports.

Advantages:

  • Runs independently and is free from any manual intervention.
  • Saves time and efforts of dedicated manpower.

PABX and telephone Budgetor

Instrumental in controlling overall telephone cost and individual usage by allocation of fixed budget per extension.

  • PBudget offers budget allocation control for every extension, authorization code, and department.
  • Budget periods can be assigned as daily, weekly, monthly, bi-monthly, quarterly, yearly, or even for a specific no. of days.
  • Control dialing privileges for an extension or authorization code.
  • Warns users and their supervisors about exceeding the total budget.

Advantages:

  • Deploys effective cost control mechanism.
  • Brings the realization of the telephone.
  • Intimates progressive cost usage.
  • Establishes discipline on cost-effective usage of available telephone facilities.

Hospitality Solutions

PMSI Module: A bridge between the PBX and the Hotel software.

  • Translates check-in/check-out/wake-up alarm command from the Hotel software to PBX.
  • Forwards CDRs received from PBX to the Hotel software.
  • Users can also effect check-in/check-out manually.

PMSCAS

In the absence of Hotel software, this module can be useful.

  • Offer control of OBX over PMSI link and call analysis software.

CTI (COMPUTER TELEPHONE INTERFACE)

  • Pop info dialer
  • Soft Phone
  • Agent Terminal
  • Supervisor Terminal
  • CDR generator

Reports

  • Department-wise analysis /summary report.
  • Extension-wise analysis/summary report.
  • Call duration report.
  • Mobile calls analysis and group calling analysis report.
  • Report designer to make reports as required.
PABX Supported
  • Nortel
  • Avaiya
  • Siemens
  • Alcatel
  • Cisco
  • Panasonic
  • Any PABX having output mode.

Web Based System

The Web-based software installed on a computer at the Central site holds the Call Detailed Records (CDRs)collected and processed from all the offices connected to the server which is part of the existing Intranet. As soon as basic call information is captured at any of the remote sites, it is forwarded to the server, where it is instantly processed and stored in the database.

As part of the SCB intranet, user can view their call information from their desktops. Departmental heads can also view the call information of all users under their departments or can view the call information of multiple departments. Access to CDRs, or fields of CDRs, as well as features, and reports will be restricted. Similarly, a functional head or general manager can predefine user access rights.

  • Our products are thoroughly tested and have been running successfully on various PBX systems viz. Alcatel, Avaya, Cisco, Coral, Ericsson, Matrix, NEC, Norstar, Nortel, Panasonic, Siemens, Syntel and many more.

PABX and Telephone Voice recording solutions in Kenya

This product belongs to the Voice Logging domain. The product has built a range of features to fulfill the needs of Voice Logging on Analogue EPABX Extensions and Direct Telephone lines, as well as Digital Extensions of EPABX and Digital Telephone Lines (PRI with 30 Channels) and IP Telephony. It offers an intuitive user interface to have quick access to stored conversations, similarly, you can tap the live conversation and hear the same at any given point while the call is in progress.

The PAudium is a Windows-based telephone voice recorder system. It comes as a hardware and software Combo. The unit offers 2 to 256 hardware ports to terminate your telephone lines. The types of lines are; conventional telephone lines (Analog), Analog, IP, or Digital Extensions of PBX, and one or multiple PRI lines each having 30 channels.

The moment the telephone line is connected to the unit, PAudium on the computer recognizes the newly terminated line and starts capturing subsequent conversations. These conversations are recorded on the disk at the same time they are also available to hear them live.

PAudium (Classic) offers

(1) Recording conversations on the telephone line or extension of office PBX.

(2) Recording conversations of Incoming and Outgoing calls when telephone lines are monitored, as well as Intercom calls in case extensions are monitored.

(3) Hearing live conversations on telephone lines or extensions.

(4) Retrieving conversations based on the date and time of conversation.

(5) Recalling the recorded conversation, with query-and-select.

(6) Retrieving conversations based on querying the conversation database. The following are commonly used queries

  • All conversations having duration of more than 30 minutes
  • All conversations take place on behalf specific account/campaign. For example, all conversations took place for account “Telesoft”
  • All conversations take place to specific destinations. For example, all USA calls.
  • All conversations take place on International routes.
  • All conversations on incoming calls whose ringing time is more than 10 seconds

(7) Preparing analysis based on conversation database. The following are commonly used analysis

  • Channel-wise communication traffic
  • Long duration conversations
  • Department-wise/Campaign wise conversations
  • User/Agent wise conversations
  • Conversations take place on certain routes

(8) Facility for scheduled logging. You can set up scheduled timings during which the conversations of particular users will be logged.

(9) Alarm Popup, a facility to display conversation details in a prominent format on the screen. Such alarms are raised when the duration of conversation exceeds a certain limit, or the conversation is taking place to certain destinations.

 

PABX CALL ACCOUNTING SOFTWARE       

  • This module provides several user-friendly menus through which the user can access reports analyzing the captured data to provide:
  • Detailed reports for pin numbers, extensions, departments, and trunks for a selected period showing the number dialed duration of the call, extension where the call was made from, time of the call and cost of the call, the user who made the call (while masking the actual PIN used with the user’s name).
  • Summary reports for PINs, Extensions, and Departments.
  • This is displayed beside the user’s name and makes it easier to cross-check in a situation where users are deducted telephone costs from payroll.
  • Give the most expensive call(s), most dialed number(s), and longest duration of a call(s) within a specific period. This allows the user to extract exceptional telephone call data by showing you the extreme situations of telephone use.
  • Reports for local calls only, trunk calls only, international calls only, and mobile calls only. This is useful when analyzing e.g. mobile calls made only, international calls only, and helps the organization know where high traffic/cost of calls are being made and to take necessary action to remedy. E.g. If the organization is making 60% of calls (cost-wise) to international regions, then they may decide to route international calls to a cheaper service provider and hence make considerable savings on telephone costs.
  • Report of a particular DIALLED NUMBER for investigation/inquiry purposes. A user may want to find a particular dialed number in the system for investigation purposes e.g. who called number 072xxxxx from the organization’s switchboard lines?
  • Show the staff ID field on the reports for pin numbers to differentiate users with similar names.
  • Export REPORTS to other formats e.g. WORD, EXCEL, etc. This is useful when sending reports as attachments to regional officers or accounts departments for further analysis.
  • The capability of using both OLD TELEPHONE TARIFFS (for audit purposes) and NEW TELEPHONE TARIFFS in case of system tariff updates. If the system uses tariffs and they are changed in the financial year, then the Call Billing system can generate reports using either Historical Tariffs or Current Tariffs.
  • Capability to ARCHIVE REDUNDANT Telephone call data and be able to RESTORE the same in case of Audit inquiry. With the Call Billing system, one can remove old data from past years to retain the most current data. This is done through an ARCHIVING PROCESS in the system.
  • Different ACCESS LEVEL PASSWORDS for various users. The System can allow some users to ONLY print reports, while other authorized users can make administration changes to the system to maintain system integrity.
  • AUDIT TRAILS for users who access the system. The Call Billing System can record who logged into the system, the date, and time, and what changes they made if any to the system.
  • The System uses a Windows Interface by use of a mouse thus giving a friendly easy-to-use user interface.

 

CALL ACCOUNTING ADMIN REPORTS

  • Detailed & Summary of calls by Extension/PIN User.
  • Detailed & Summary of calls by Departments.
  • Reports of most frequently called Numbers.
  • Reports of Longest calls by Extn/PIN.
  • Mobile calls Reports by Extn/PIN Users.
  • Reports of Local/STD/International Calls.
  • Reports of most expensive calls by PINS/Extns.
  • Periodic Reports: Today, Yesterday, Last Week, etc.
  • Mapping the system for access over LAN/WAN.

 

 

OPTIONAL MODULES

  • Budgeting Module-Available on request
  • Guest extensions bar/unbar feature with non-guest extensions Auto Budget module, (Subject to PABX Model)
  • Guest Room Status feature (Subject to PABX Model)
  • Reception Phone Room Extension Guest Name Display (PABX Dependant)
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